Account Manager

Full time
Kharkiv, Ukraine

About the project

We are opening a position to expand our team. As an Account Manager, you will be responsible for business relations with current clients. The aim is to build a long-term partnership with customers by ensuring maximum customer satisfaction and profitability.

Skills and qualification:

  • An account manager is engaged in a variety of tasks including coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities, and keeping record of transaction of sale and purchase goods;
  • Account management should know company products/services, marketing positioning, business models, price list, understand legal and financial documents;
  • Writing Advanced level of English.

Would be a plus:

Responsibilities:

  • Generate sales for a portfolio of accounts and reach the company’s sales targets;
  • Identify new sales opportunities within existing accounts to retain a client-account; manager relationship by up-selling and cross-selling;
  • Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding the service delivery process of the Company and keep the Client updated;
  • Interact and coordinate with the sales team and other staff members in other departments working on the same account;
  • Establish budgets with the client and company;
  • Management of 5-10 accounts.

Day by day duties:

  • Account management plan development and periodical update on monthly base;
  • Customer company market position monitoring on monthly base;
  • Customer satisfaction survey (formal or informal) organization on monthly base;
  • Customer problems facilitation on customer demand;
  • Project performance supervision on weekly base;
  • Up-sale/cross-sale opportunities generation and facilitation on monthly base;
  • Payments monitoring and due invoices negotiations in accordance with agreements and SOW conditions;
  • Account meetings with customer/ team/management organization and facilitation on demand.

Salary structure:

  • Base + 2% from the revenue under management.

We offer:

  • Exchange of experience, professional development;
  • A strong team, a healthy atmosphere;
  • Flexible working time;
  • 20 days paid vacation;
  • Paid sick leave;
  • Paid work from home;
  • 8-hour working day and 5-day working week;
  • English lessons and massage service in the office (partially paid by the company);
  • Opportunity to take part in conferences, meetups etc. (fully or partially paid by the company);
  • Regular company events.